frequently asked questions

general

How can I make a reservation?

You can make a reservation online, by calling the shop, after your next visit, or by downlaoding the official V's Barbershop App from the App Store or Google Play Store.

How can I cancel or modify my appointment?

There are a few ways to cancel or modify your reservation. If you made your reservation using the V's Barbershop App, log into your account and select the "Booking" tab to make modifications to your upcoming appointment. If you do not know how to access your account, give the shop a call and we'll cancel or reschedule your appointment for you.

Are walk-ins allowed?

Absolutely! We do our best to accommodate walk-ins by providing the fastest service available. Our shops do tend to get busy, so we always advise making a reservation ahead of time if you are able to!

How do I reset my password?

Please visit our Login Page and click "Forgot Your Password?" at the bottom. Fill in your email address and hit submit. You'll then receive an email from our website with a link to reset your password. Follow the directions and you should be all set!

Having trouble logging into your account?

We have a new website login experience so if you're having trouble logging in, the below solutions will help!

IF YOU ALREADY HAVE A V's BARBERSHOP ACCOUNT:
Please try logging in with your V's Barbershop Account. If you're still having issues, please visit our Login Page and click "Create An Account". Please create an account using the email address previously used to manage your reservations. Once you've created an account, all of your reservations will automatically sync.

IF YOU DON'T HAVE A V's BARBERSHOP ACCOUNT:
You can login with your universal Shopify Account or click "Create An Account" to set up a new account.

Orders & Returns

What forms of payment are there

We accept all major credit cards (Visa, Mastercard, American Express, Discover, JCB, Elo). We also accept payments through ShopPay, PayPal, Apple Pay and Google Pay.

what is your shipping and returns policy

SHIPPING: 
We ship domestic orders from a variety of different shipping carriers, which you may choose from during checkout. Depending on the shipping option you choose, you may or may not receive tracking information on your order. 

Please allow 3 days for orders to be processed and shipped. As soon as your order ships, you will receive a confirmation email to the address provided with your order. We do everything we can to insure that orders are received on time. However, V's Barbershop is not liable for problems out of our control such as inclement weather, USPS / UPS / FedEx lost packages, incorrectly delivered packages, delayed delivery schedule, or incorrectly provided addresses.


RETURNS:
Basic Policies

Items must be returned within 30 days of your order's shipped date. All returned items must be unworn, unwashed, unopened merchandise with the tags attached where applicable. All orders must be sent back to our warehouse for returns. In-store returns are not possible. 

Damages upon arrival must be claimed through email within 7 days of delivery.We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the product, and if it is outside the 30 day mark. Items that do not meet these criteria will be denied.

Return Shipping: Any items you choose to return will need to be shipped back to the below address and will be the responsibility of the customer to pay for shipping charges:

V's BARBERSHOP —
2320 West Mission Lane, Ste 3, Phoenix, AZ 85021

Return Processing: Once we have received and accepted your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Refunds issued through PayPal, Apple Pay or Google Pay typically appear between 7 to 10 business days after a return has been processed.

How can I cancel or change my order?

Orders cannot be adjusted with additional or different items after they have been placed. If you made a mistake with your order, email orders@vbarbershop.com to have it cancelled so that you can then reorder. If you have received a shipping notification, it is too late to make any changes to your order including cancellation.

Do you Allow Local Pickup

No, we do not currently allow local pickup but we hope to in the future!